Discovery Phase: First Response

From my inbox:

Ryan:

I have received your complaint against Cox. I have mailed them a copy of your complaint; you will also be receiving a copy in the mail for your records.

We work directly with Cox’s Customer Advocates, so hopefully we will be able to resolve this issue in a timely manner.

If you have any questions, please do not hesitate to contact me. Someone from Cox will be reviewing your complaint and contacting you within the next few days.

Thanks,

Andrea xxxxxx

Consumer Affairs

Fairfax County Department of

Cable Communications and Consumer Protection

Government Center Suite 433