Execution Phase: New Easement from Cox

Cox Communications drafted a new easement and sent it to me for review and signature. The next step is to mail back the signed and notarized agreement and wait for the pedestal to be moved. I'm surprised how easy this has been so far.

After discussing the agreement with a lawyer friend, he recommended a few items to include. The Cox easement rep is on vacation until early September with no backup listed, but it's late August and I can wait.

I would attached the letter here but there are some items listed which are specific to my house, and while I'm sharing as much information as possible.. I'm trying to be smart about what I share.

Next steps are to

• send the easement proposed modifications to the Cox easement rep once she returns, and change the language.
  
• receive the new easement with my proposed changed (or notification that they were not accepted)
• sign and notarize, return
• schedule Cox technicians to move the pedestal
• declare victory

Wouldn't it be ironic if they showed up while I wasn't home and had to break my locks to get to the pedestal?... I think about this stuff.

Promises Phase: Visit from COX

Today a COX technician came out to measure the distance from the cox box to the desired new destination outside the fence. He explained that the move would be simple from a construction standpoint because it would be moving towards the source, resulting in a shortening of the lines rather than lengthening.

He explained that he would still need to research the easement information but didn't see a reason why this could not be accomplished in the upcoming weeks. They will attempt to schedule it as the same time as the aforementioned main line replacement, but they will schedule this in priority if the new line installation is months or years out.

So, progress.

Oh, I forgot to mention that COX today offered to double the speed of our internet connection at no cost. They called it a promotion, but I think it's really called "Please don't sue us because we probably shouldn't have had that box in your backyard per what we found in the easement research"

Promises Phase: Calls from COX

The COX Advocacy group called to discuss the complaint I filed. They were very nice, and it was clear that they were the Ombudsman group who specialized in real customer service.

Without putting any names out here, the rep explained that they would do everything it their power to get the COX box moved from inside of the fence, to outside the fence. He explained that the request was a simple one contingent upon a few technical and architectural design implementations. He also talked about easement agreements that would have to be researched by pulling the deeds. Nevertheless, he promised to do all in his power and get back to me.

Boy, this can't be so easy!