Discovery Phase: Due Dilligence With Cox

I took the time (cut and paste) to file a request with COX Communications in order to say that I had really given them the chance to remedy the situation with a simple filing.

Here's the form I used: https://www.cox.com/support/fairfax/emailchat/emailus.asp

Here's what I wrote:

COX has a junction box for my neighborhood's cable TV, internet, and telephone service in my back yard. My back yard is fenced and locked for the safety of my children and my pets. When there is a cable outage in the area, the COX technician may need to access the junction box in my fenced, locked back yard. If I'm not home at the time, COX will break the lock, open the fence, and come in to access the junction box.

This may result in 1) broken fence 2) broken lock 3) fence left open allowing unwanted entry 4) fence left open requiring me to check the gates every time I let my pets out

During an outage yesterday, I was informed that a break in the line would require COX to dig up and replace the cable line coming from the street to my yard. In the meantime, a faulty backup line would be used. The replacement is scheduled for 0-3 weeks.

This means that 1) COX will most likely require access to troubleshoot outages frequently in the next 2 weeks as they utilize this faulty line as a backup 2) COX will be digging up my yard in order to get to the box to replace the faulty main line.

I would like to see the box moved outside of my yard as they will be performing underground maintenance anyway.